Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can email us at Midlands.beds@gmail.com. Where our customer service team will be happy to help you with whatever you need!
Yes – England and Wales However can deliver to Scotland if large order.
We Deliver from WS10 8BQ , Wednesbury , West Midlands.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders everyday .
Due to high demand, orders may take between 3-10 days to arrive.
On the rare occasion you don’t receive your order within 20 days after order processed, you are eligible for a full refund.
No – All our products are manufactured within the UK at our warehouse meeting all required standards
Please contact us at Midlands.beds@gmail.com
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.